Returns & Exchanges

At Revopoint 3D, we want you to be fully satisfied with your high-precision scanning equipment. If your device does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange, provided it is in its original condition and packaging.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via email with your order number and a detailed reason for the return to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the 3D scanner, including all original accessories, cables, and calibration cards, into the original manufacturer's packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated regional service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and functionality, your refund will be processed to your original payment method within 7 to 10 business days.